HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED operates House of Esmeralda, an online store for Artificial Jewellery and related accessories. We do not sell gold, diamond, platinum or gemstone jewellery.
Refunds & Cancellations
Each piece is carefully inspected multiple times for any damage or defects before dispatch to ensure it reaches you in perfect condition.
Returns are accepted only if the product is received in a damaged condition. Any damage must be reported within 24 hours of delivery, accompanied by clear photographs and a video of the package and product for verification.
Returns will not be accepted for any other reason, including change of mind, personal preference, incorrect ordering, or dissatisfaction with the design, colour, or size.
Please note: Product images are for illustrative purposes only. Actual colours, finishes, and appearance may vary slightly due to lighting, photography, and individual screen settings.
CANCELLATIONS
As all orders are processed promptly, we’re unable to accept cancellations once an order has been placed. We kindly encourage you to review your cart carefully and ensure you’re completely in love with your selections before checking out.
CANCELLATIONS BY HOUSE OF ESMERALDA (OPC) PRIVATE LIMITED
While we make every effort to fulfil all confirmed orders, House of Esmeralda reserves the right to cancel an order in exceptional circumstances, including where a product is found to be damaged, defective, unavailable, or otherwise unsuitable for dispatch during our final quality inspection.
In such cases, the customer will be informed promptly, and any amount paid for the cancelled item will be refunded in full to the original payment method, subject to the applicable payment processing timelines.
Refund processing
Approved refunds are initiated within 7-10 business days of approval. Refunds for prepaid orders are returned to the original payment method. The time taken to appear in your account after initiation depends on your bank or payment provider.
Contact us about a return or refund
Contact houseofesmeralda.official@gmail.com or call +91 9072055599 with your order number and the relevant photographs and video. You can also use our Contact Us page.